Musing on food and cooking ...

Tuesday, June 23, 2009

Why Do You Make Things So Hard?

Dear Readers will remember our last year problems with the purchasing of a new stove and frig from Sears - what with the major delivery problems and cancellation problems etc ad naseum. Anyway, things were finally delivered and I pay every month via the Sears online bill center. Or I did until this month.

I went to log in to pay my bill and was informed that the service no longer exists for my account.

Say what?

So I sent a note to customer service, who wrote back and said call a specific number and we will help you out. I call and I get a very nice Indian woman who tells me I have to call the number on the back of the actual card instead.

Um, you told me to call this number.

She gets very flustered and transfers me to a customer service specialist. Where I get the most amazing explanation for why my online bill pay is no longer in service.

Seems Sears sent me a new credit card, without my approval, and unless I activate that card, I can no longer pay my bill online. Despite the fact that I have been paying online since last year.

Since I do not want to activate the card, I now have three choices:

1. Pay via mail. This is a dicey prospect as sometimes I don't get the bill until three days before it is due. And mailing anything from Chicago is always problematic in terms of timing.
2. I can pay via phone. Which costs $15 extra, natch.
3. I can troop to the Sears store and pay in person every damn month.

So insane. And yet another reminder of why I will never, ever do business with Sears ever again.


Little Merry Sunshine said...

Can you do online bill pay through your bank? I use that with ComEd because ComEd charges an extra fee for paying on their website.

oddjob said...

Last summer I bought a new fridge at Sears and have no complaints at all, but when one reads crap like what happened to you it's amazing to remember that once upon a time they were THE paradigm when it came to ordering merchandise via catalog (including decently made pre-fab houses!!) and paying for it without trouble via the mail (the internet of that era)!